SOTI MobiControl, the world’s most trusted Enterprise Mobility Management (EMM) solution, is equipped with leading-edge features that enable Corporate IT departments to manage, support, secure and track enterprise and employee-owned Windows Mobile and Desktop devices.

Web Console

Equip your support personnel with anytime access to MobiControl from the Internet with SOTI's new multi-platform web-based Management for devices running on Microsoft Windows. MobiControl Web Console features for Windows Mobile, CE and Desktop include: 

  • Device Status - View device status panes (Information, Collected Data, Location, Logs, Notes, 
    Packages, Programs and Rules)
  • Help Desk Tools - Full-featured remote control implemented as an Active-X plug-in
  • Messaging - Send messages and/or scripts via MobiControl and SMS
  • Location Based Services - Locate, track and view location history
  • Reporting - Generate both canned and custom reports, similar to the Management Console
  • Security - Authenticate web console users via Active Directory and/or standalone user access list and restrict user access to device groups and features based on user/group level permissions

Remote Control & Helpdesk Tools

MobiControl equips support personnel with powerful remote control and helpdesk tools to diagnose and fix problems efficiently. Support staff can login to remote devices to see exactly what the remote user sees in real-time and to manage and view: services, tasks, file system and registry of a mobile device. This results in a decrease in downtime and labor costs and contributes to a decreased total cost of ownership. Also, the great two-way chat feature eases communication between the device user and helpdesk staff.

Secure Email Access (SEA)

Control who has access to their enterprise email on mobile devices with MobiControl 

Employees are bringing their very own smartphones and tablets into the workplace and they need to access their corporate email. Enterprises need to ensure access is granted or denied in a controlled manner that can be monitored and managed securely. SOTI MobiControl’s Secure Email Access (SEA) offers IT departments the email security they need applicable to any device no matter the platform or model. While Exchange verifies the user’s name and password, SOTI MobiControl verifies that the actual device is trusted. MobiControl can also limit the amount of devices employees can access their corporate email on and blacklist prohibited devices running unsecure operating systems.

Aruba AirWave Integration: Access Point Management

Track and locate devices indoors with Aruba AirWave through MobiControl 

Many organizations seek value in a common solution to manage both mobile assets and network infrastructure. SOTI has partnered with Industry-leader AirWave by Aruba Networks to deliver a joint MDM and Infrastructure Management solution. Administrators can easily access the AirWave Console directly from MobiControl to see triangulated positions of mobile computers using AirWave or quickly access MobiControl from AirWave to track compliance of mobile devices. In addition, Key Rotations for PCI Compliance can now be easily configured to be deployed to both Access points and devices at the same time. By integrating with AirWave as well as Aruba’s other products such as ClearPass, only SOTI can provide customers with a fully-featured end-to-end secure Enterprise Mobility Management solution to manage corporate-liable devices as well as BYOD polices better.

Advanced Security

MobiControl's Advanced Security Center provides administrators with granular control over how mobile devices are used and how data is accessed:

Authentication Policy 

Administrators can set user privileges for logging on to the device. User authentication using Active Directory credentials allows mobile devices to be authenticated on the network using the same credentials that end users use for existing computers / workstations. This eliminates the need for multiple passwords allowing seamless centrally managed user authentication management. MobiControl also supports an alternative user authentication system that can be used in situations where Active Directory user authentication is not required.

Device LockDown Policy 

This allows administrators to replace the standard device home screen and Windows Start button with a customizable home screen that allows users to access only specific applications and web sites, and prevents access to all other applications and device controls. This decreases the amount of downtime caused by users changing settings that may adversely affect the operation of the device or application software, and also decreases support costs.

Application Run Control Policy 

MobiControl integrates tightly with the operating system to prevent restricted applications from running on mobile devices. MobiControl's Run Control Policies are much more efficient and secure than competing whitelist / blacklist solutions which use CPU and battery to constantly poll devices and shut down restricted programs only after they have had a chance to run and cause damage.

File Encryption 

MobiControl provides kernel level file encryption that encrypts data stored directly on mobile devices (onboard storage) as well as on SD / memory cards (external storage) to help businesses achieve compliance with strict data storage and processing regulations. This protects sensitive data if an attempt is made to extract it from the mobile device and access it on another mobile device, computer or data reader by an unauthorized person. MobiControl's policy-based File Encryption uses FIPS 140-2 validated AES-256 encryption algorithms to secure mobile data.

Connection Security Policy 

Protects the integrity of the corporate firewall and internal corporate data by enforcing endpoint authentication (i.e. both client and server certificates) and encrypting all data that travels between mobile devices, MobiControl servers and MobiControl Management consoles. MobiControl encrypts data using standards-based SSL communication and FIPS 140-2 certified algorithms.

Device Feature Control 

MobiControl's Device Feature Control policy allows IT administrators to selectively disable device hardware features. Applying the policy at the individual or group level allows custom profiles for different users and locations in an organization. Disabling Bluetooth and Infrared ports allows administrators to control whether end users can beam business cards, applications or documents to one another. Administrators can also disable cameras and other hardware features in secure facilities.

Telecom Expense Management

Set up group and individual voice and data profiles to easily monitor mobile data and voice usage limits. 

  • Configure soft and hard thresholds for notifications on mobile voice and data usage
  • Define actions (send notifications to IT admins, trigger device alerts)
  • Create groups for further monitoring and action

MobiScan

MobiScan is a new device software component that facilitates the quick and easy provisioning of a device right out of the box by simply scanning a barcode. It can be pre-loaded on any Windows Mobile or Windows CE powered device that has a barcode scanner. In MobiControl, the ability to generate barcodes for initial device configuration is offered directly from the Device Agent Manager.

Standalone Authentication

MobiControl now features improved standalone authentication that can be used independently or in combination with Active Directory authentication. It allows for the specification of usernames and passwords to restrict access to both the MobiControl Manager and MobiControl Web. Standalone Authentication facilitates password-protected access for those who don’t have AD.

Device Provisioning

Using group policies, you can automatically deploy software and data to devices in the field in real-time over any network (WiFi, cellular, cradled, etc.). SOTI's advanced compression and check pointing algorithms allow data to be delivered even over very slow and unstable connections, saving IT departments months of work, and truly enabling organizations to realize the ROI of mobile device deployments sooner.

Certificate Management

Add, renew, revoke and deliver authentication certificates from a certificate authority to managed devices.

Location Based Services / Geofencing

MobiControl's Location Services functionality provides the ability to locate, track and gather information of your GPS enabled devices, no matter where they are in the world. 

Whether you need to confirm the current location of a particular mobile device or collect historical information on the movement of a group of devices in order to analyze performance, MobiControl's Location Services can help. MobiControl's Location Services is included annually per GPS enabled device that you wish to track. Please contact the SOTI sales team ( sales@soti.net ) for more information. How does it work? The GPS receiver on mobile devices transmits location data up to the MobiControl server, where it is processed and stored. Administrators running the MobiControl Management Console can then track and locate the devices graphically on a map. Devices can be tracked and mapped in real-time, or their historical movements can be charted. Data collection settings can be modified from the Management Console to control certain aspects of how information is collected from the GPS receiver. 

Geofencing enhances Location Services by allowing you to monitor your mobile devices and the workers that use them with Geofence Alerts. With Geofencing, defined actions are executed automatically when devices enter or exit pre-specified geofenced areas. You can also retrieve the postal address of any device's current location, send driving directions to the mobile device from the helpdesk and access live traffic condition reporting.

File Synchronization

Manage device files and folders over the air. 

  • MobiControl can synchronize files and folders between devices and servers on an ad hoc or scheduled basis.
  • Equip employees with up to date corporate resources with special read and write to device storage privileges

Asset Management

SOTI's data synchronization policies allow organizations to synchronize files and/or folders between devices and a server. Synchronization can be ad-hoc or at scheduled intervals. This important tool allows your employees in the field and in the office to always be equipped with the most up-to-date information.

Diagnostics

Diagnostic and imaging tools can be used to create baseline diagnostics of devices in the field and automatically identify potential problem areas. The time savings are significant: using these tools, a support person can determine the cause of the problem in less than a minute as opposed to spending several hours to troubleshoot problems.

Alerts

MobiControl proactively alerts console administrators on both server- side and device -side events. 

  • Configure custom alerts
  • MobiControl automatically triggers a notification advising of specific happenings.
    • Device events such as devices connecting/disconnecting from the deployment server, device is roaming, feature not supported, user rejected Terms and conditions, etc.
    • Device status and custom data
    • Geofence alert
  • MobiControl will throw an alert to ensure the administrator is aware of important performance and security concerns

Reporting

Advanced Data Collection gives you the power to specify data that you want to collect, analyze and report on. Whether it is information on battery status, GPS location, WiFi signal strength or any other type of data, MobiControl enables you to optimize your operations based on the statistics that matter to you. 

MobiControl's advanced reporting engine can then be used to pull detailed information about all aspects of system operation and the status of software / data deployments. Users can choose from the set of standard reports included with the product, or can customize and create new reports to deliver real-time statistics about mobile devices deployed in the field.

CRM

MobiControl allows IT support teams to collaborate on support issues and save time by tracking cases and their history. Using MobiControl, you can quickly and efficiently identify problem/defective units before warranty periods expire. This reduces user downtime and increases IT support productivity

Terms and Conditions

Standardize and enforce an acceptable use policy, and bring your mobile workforce in alignment with your corporate IT strategy. 

  • Create custom Terms and Conditions pages on the MobiControl deployment server for device enrollment
  • Enforce acceptance of Terms and Conditions to enroll the device with MobiControl