| ERROR
/ PROBLEM |
REASON
|
SOLVING
THE PROBLEM
|
| license
not found (-3) |
Problem
happens because the HASP Hard Lock has not been attached to the
computer |
Check
if the HASP Hard Lock is attached to the computer |
| The
Light at the Scanner is on |
This
can happen when there is dust on the Lens or the Sensor/Len is
damaged |
Clean
the Lens / Platen and if the problem persist, then might have to
replace the sensor. |
| Difficult
to verify |
Could
happen because not placing the finger properly |
Try
to place the finger properly in the same manner at the time of
enrollment. Or re-enroll again. |
| The
light at the Scanner is on but does not response after scanning |
Driver
of the Lens/Sensor could be damaged |
Re
install the driver |
