1. Check the profile and track record of the manufacturer.
2. Cross check the information of the Importer and the company which offers the product, the Sales representative.
3. The Sales Representative or the importer of the system should have official documents from the manufacturing mentioning that they are authorized to sell their products.
4. Service and Support Team
5. Comparison between the locally manufactured Fingerscan and the imported one.
6. How many products and brands of similar products do they have on their list?
7. Guarantee of spare parts
8. Warranty of the system
9. Servicing
10. Enquiring about the Product and Service Standard from the existing buyers

     5. Comparison between the locally manufactured Fingerscan and 

        the imported one.

     As a general rule, the Purchase Department should buy the locally manufactured Fingerscan. The main reason being the after sales services and the availability of the spare parts. The general complaint from the dealer of the imported product is that one has to wait for the servicing team to come and look at the problems and this may take 4-5 days. In case the unit can not be repaired at the site, and has to be send to the manufacturer for repairing ,these sometime takes minimum one week and can take up to a month or 45 days depending on the complexity of the fault in the system.

     Another major problem the importer has to encounter is that they have a target set by the manufacturer to meet and if this is not achieved in the year due to whatever the reasons are, it is likely that the manufacturer will start looking for a new dealer while the dealer will also start looking at a new product to replace. In this case, it is very unlikely that the dealer will maintain an inventory of the spare parts. The end result is the problem for the buyers using the system as ultimately they can not find any body to service their system.

Bangkok Systems & Software Co., Ltd. Policy

     Since we are the manufacturer of the Fingerscan ourselves, we are governed by the Sales Target and inventory of the spare parts but we do maintain the Parts for manufacturing.

     On the after sales service, our Call center will give instant support to the dealers as well as the users and can dispatch the spare parts latest by the next working on demand.