1. Check the profile and track record of the manufacturer.
2. Cross check the information of the Importer and the company which offers the product, the Sales representative.
3. The Sales Representative or the importer of the system should have official documents from the manufacturing mentioning that they are authorized to sell their products.
4. Service and Support Team
5. Comparison between the locally manufactured Fingerscan and the imported one.
6. How many products and brands of similar products do they have on their list?
7. Guarantee of spare parts
8. Warranty of the system
9. Servicing
10. Enquiring about the Product and Service Standard from the existing buyers

    2. Cross check the information of the Importer and the company which 

        offers the product, the Sales representative.

How can you check the information of the representative?

• From the brochure they submit.

• Enquire from the representative company

• Search the information from the web site.

 The questions you should ask about the importer or the sales representative

2.1 How long the company has been in the business and what is their registered capital?

The representative company should have been in the business for not less than 5 years and should have minimum registered capital of 5 Million Baht. This is quite important as this will give you assurance that the company is stable and capable to take care and take responsibility in case the system they sold to you has problems.

2.2 What is the core business of the company proposing the product to you?

 The general problems most of the buyers encounter is that though in Thailand here are several companies dealing with the Fingerscan products, most of them lack the specialist and properly trained engineers to take care of the product when there are problems.  The only reason they get into this business is for financial gain and goes with the trend of the demand in the market at that particular moment without realizing the important of after sales service. Most of these companies change their direction once the demand goes down or they encounter problems which can not be solved.

2.3 The duration they have been in the Fingerscan business.

Before you decide to buy the system, you should give importance to the companies’ experienced and expertise in the Fingerscan business which should be a minimum of 3 years.

2.4 Reference sites

The sales representative should have the list of their clients handy to be given to the prospect buyers. Their clients could be The Govt. Agencies, Public Companies, or the large Industrial Houses which will give you the assurance that the company selling you the products has expertise in the product and can solve the problems you may encounter while using their systems.

Bangkok Systems & Software Co., Ltd. Policy

Bangkok Systems & Software Co., Ltd will give the training on the installation and after sales service to their dealers and at the same time have CALL SUPPORT center to answer the queries and to give initial support to their dealers as well the users to solve the problems they are encountering. Apart from that, if we stop the production of any particular model, we shall have stock of the spare parts available for another 5 years to support the dealers as well the users.